You always hear the horror stories of the experiences that other people have with domain names or host providers or email providers. But when it hits home you realize just how nice it was when people relied on telephones and in-face meetings instead of the internet.

I’ve recently been telling everyone about the sudden turnaround in customer service that I’ve been experiencing. All during the holidays I was greeted with helpful, knowledgeable sales people everywhere — even in the big box stores. I was sure it was a Customer Service Revolution!

Right up until last week when I ran smack dab into Mr. GoDaddy. I actually have a much more colorful name for the supervisor at my ex-hosting company, but probably best not to print it here.

“Oh, we took down your site?” “Too bad. Your problem. Fix it.”

Me? Fix a script that’s runninig on YOUR server, and running a script that I can’t see? Fix something that I have no control over?

“Yep.” “Your site. Your problem.”

Fine. Then I’ll tell everybody I know that GoDaddy’s customer service [expletive deleted].

“OK. Anything else I can help you with today?”

ARRRGGGGGGGGGGHHHHHHHHHHHHH!!!!

I knew I should have changed host providers back in December when it was renewal time. That’s what I get for procrastinating.